In May 2021, Crypto.com intended to refund Manivel $100 but she was erroneously transferred $10.47m. The company did not notice the mistake until an audit was conducted in December.
A worker in Bulgaria, who processed the refund, had entered the wrong numbers into an Excel spreadsheet, Michi Chan Fores, a Crypto.com compliance officer, told the court.
Not only should Crypto.com be forced to honor the payment, they should also be assessed treble damages for using Excel to process anything to do with actual cash.
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